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Include your iPhone model, iOS version, and what you expected to happen.
support@takeform.appTakeform support
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Find quick answers below, or send us a note with the details of what happened.
Email supportCommon questions
Answers, without the runaround.
What access does Takeform have to my photo library?
Takeform uses Apple’s system photo picker. The app receives only the photos and videos you choose; it does not scan or upload your full library.
Where does video editing happen?
Standard composition and export happen on your iPhone. If you explicitly use a cloud planning or enhancement feature, Takeform may upload a lightweight proxy or the media needed for that feature. The app explains this behavior in its privacy controls.
How do I restore a purchase?
Open Takeform, go to the subscription screen, and choose Restore Purchases. Make sure the iPhone is signed in to the same Apple Account used for the original purchase.
How do I delete my account and projects?
In Takeform, open your profile, choose Settings, then Delete account. Confirming this action permanently deletes the account and Takeform projects associated with it. You can also email support@takeform.app for help.
Why can’t Takeform see a photo or video?
Open iPhone Settings, find Takeform, and review Photos access. You can add more selected items at any time without granting access to your entire library.
How do I save or share a finished video?
Open the finished version, choose Export, then save it to Photos or use the iOS Share Sheet. Export availability can depend on free device storage and the selected media remaining available.
Before you write
Three checks solve many issues.
- Update Takeform and iOS.Install the latest available versions.
- Check free storage.Video exports need working space on the device.
- Keep original media available.Make sure selected iCloud items can download to the iPhone.
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